Refunds & Disputes

Effective Date: May 1, 2026 Version: 6.0

This Policy explains refund eligibility and how we handle disputes for subscription payments on bookingagency.io, operated by Tara Trade International LLC, a Wyoming limited liability company, doing business as The Booking Agency ("we", "us", "our").

1. Scope

This Policy covers Platform subscription payments only (Premium and any future paid tiers). The Platform does not process payments between Talent and Clients. Any disputes relating to services performed by Talent for Clients are between those parties and are not covered by this Policy.

2. 14-Day Refund Window (Initial Subscriptions)

If you subscribe to Premium for the first time and are not satisfied, you may request a full refund within 14 days of your initial purchase by emailing hello@bookingagency.io. Refunds will be issued to the original payment method within 10 business days.

The 14-day refund window does not apply to: (a) renewals after the initial subscription; (b) subscriptions reactivated after a prior cancellation; (c) accounts suspended or terminated for Terms of Service violations.

3. Cancellations and Proration

After the initial 14-day window, subscriptions are non-refundable but can be cancelled at any time through your account dashboard. Cancellation takes effect at the end of the current billing period. We do not prorate refunds for partial months or unused portions of annual plans.

4. Involuntary Termination

If we terminate your account for violation of our Terms of Service, no refund is due, regardless of time remaining in the billing period.

5. Platform Service Interruptions

If the Platform experiences a prolonged outage (continuous unavailability exceeding 72 hours within a single month, excluding scheduled maintenance), active paid subscribers may request a prorated service credit by emailing hello@bookingagency.io within 30 days of the outage.

6. Talent-Client Disputes

Tara Trade International LLC is not a party to any engagement between Talent and Clients. We do not hold funds, process service payments, adjudicate deliverables, or resolve disputes about the scope or quality of work performed. We encourage Talent and Clients to document their agreements in writing and use appropriate third-party escrow or payment services if desired.

7. Chargebacks

Please contact hello@bookingagency.io before initiating a chargeback so we can attempt resolution. Chargebacks filed without prior contact may result in immediate account suspension pending review and may reduce your eligibility for future refunds.

8. How to Request a Refund

Email hello@bookingagency.io with: your account email, the charge date and amount, and a brief reason. We will respond within 5 business days.

9. Governing Law

This Policy is governed by the laws of the State of Wyoming, USA.

10. Contact

Tara Trade International LLC d/b/a The Booking Agency 1021 E Lincolnway Cheyenne, Wyoming 82001 United States Email: hello@bookingagency.io