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Keep our B2B customers moving - from order to delivery, return and everything in between. Lijnden, Amsterdam area | Operations | B2B Sales Support | Fulltime At Just Brands, we build menswear brands with character. PME Legend, Cast Iron and Vanguard each have their own voice, audience and place in the market. Behind those brands is an international B2B operation where strong customer service depends on accurate orders, smooth returns, reliable administration and clear communication. Our customers need answers quickly, our internal teams need the right information, and issues need to be solved before they slow things down. But what really sets us apart is how we work together. We’re team first. No ego, no unnecessary layers and no endless talking. We back each other, take ownership and get things done. That’s where you come in. Why this role mattersAs our B2B Sales Support Specialist, you are one of the first points of contact for our B2B customers. You handle questions about orders, deliveries, stock, returns, invoices, credit notes and our collections, while making sure the administration behind them is accurate. You work closely with Sales, Sales & Stock, Logistics, Finance and Buying & Development to solve issues and keep processes moving. During the B2B sales season, you also help welcome customers at our front desk. You are not here just to answer emails. You are here to make doing business with Just Brands easier. What you’ll do- Support B2B customers by phone and email on orders, deliveries, products, invoices and returns; - Process and maintain sales orders accurately in our ERP system; - Manage B2B returns, approvals, documentation and follow-up across different markets; - Help resolve return and delivery issues together with Logistics and the warehouse; - Prepare and process quotations, invoices and credit notes; - Maintain accurate records of outstanding orders, returns and missing or rejected goods; - Coordinate dom
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