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Night Manager Location: art'otel Amsterdam, Netherlands Department: Front Office Job Level: Team Member Job Type: Variable Job Reference: req15599 Date Posted: 13 July Salary: Starting from €2.645,4 At art'otel, art is more than decoration, it's part of everything we do. As a lifestyle hotel in the heart of Amsterdam, we bring together art, culture, hospitality, and unforgettable guest experiences. As our Night Manager , you'll be the driving force behind the hotel during the night, ensuring seamless operations, exceptional guest service, and a safe and welcoming environment for both guests and team members. What you'll be doing as a Night Manager: - Lead the overnight operation of the hotel and act as the senior manager on duty during the night. - Ensure an exceptional guest experience by handling requests, feedback, and escalated issues with confidence and professionalism. - Support and guide the Night Team, leading by example and fostering a positive service culture. - Oversee night audit procedures, operational reporting, cash controls, and shift handovers. - Work closely with all hotel departments to ensure smooth communication and operational continuity. - Monitor hotel safety, security, and compliance, responding effectively to incidents and emergencies when required. - Identify opportunities to improve service standards, efficiency, and guest satisfaction. - Contribute as an active member of the hotel's management team while delivering a personalised and memorable guest experience. What we're looking for: - Previous experience as a Night Manager, Assistant Night Manager, or Front Office leader within hospitality. - A confident decision-maker who is comfortable managing a hotel operation independently overnight. - Strong knowledge of Front Office operations, guest service, and night audit procedures. - Proven ability to lead teams, resolve guest issues, and remain calm under pressure. - Excellent communicati...
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