Tech Support Scheduler

Salary: $77,000 - $87,000 (annual)

The Financial Information Services Agency - Office of Payroll Administration (FISA-OPA) has a vacancy for a Tech Support Scheduler reporting directly to FISA's HR/Payroll Tech Support Job Administration Supervisor. The candidate will be responsible to: • Run batch job streams via CA Workload Automation DE (dSeries) and must understand and be able to verify job condition codes. • Interact with all support groups in problem determination and resolutions. • Identify schedule impacts due to changes and proactively escalate to team. Work with team to resolve discrepancies. • Get involved in event scheduling meetings and/or interactive planning meetings as required by the team and or clients. • Document all changes made to the master schedule that the Technicians in the Job Administration team can follow. • Understand the interaction between the IBM mainframe and the various Unix and PeopleSoft Servers (and the various intra system job relationships). • Run various test streams for our Application Development and Testing departments. Preferred Skills: • Demonstrated ability to manage the design of the CA Workload Automation DE (dSeries) scheduling tool or similar. • Demonstrated ability to monitor the health of executing job flows (e.g., stalled flows or batch job condition codes) using the CA Workload Automation DE (dSeries) scheduling tool or similar • Ability to schedule and process ad-hoc requests in mainframe and distributed environments as requested • In-depth knowledge of the IBM Mainframe and z/OS constructs such as JCL, GDGs, PDSEs, flat files. • Working knowledge of ISPF • Knowledge of the UNIX Shell scripting and debugging capabilities is a plus • Strong diagnostic and problem-solving skills • Ability to plan, manage and work independently with minimal direction • Process Backups/Restores as required • Excellent communication skills and the ability to produce quality work under pressure. • 3 - 5 years of scheduling experience with major scheduling packages like CA Workload Automation DE, CA-7, Control-M, IBM Tivoli, CA-ESP • 5 years of hands-on work with executing job streams, and performing preliminary troubleshooting activities involving scheduler, batch processes, and cycle flows. • Excellent knowledge of z/OS JCL and TSO/ISPF • Experience with mainframe compile, link, and bind procedures • Familiarity with file transfer protocols such as FTPS and/or Connect: Direct (NDM) • Experience troubleshooting JCL errors and using utilities such as File-AID and IDCAMS • Knowledge of IMS and/or DB2 • Familiarity with MS-Word and Excel • Knowledge of PeopleSoft People Tools (Process Monitor) Additional Information P-123 The City of New York offers a comprehensive set of benefits and programs to employees, including health insurance, pension plan, Deferred Compensation Plan (with 457, 401K and Roth IRA options), pre-tax Commuter Benefit program, pre-tax Flexible Spending Accounts programs and more. Additional benefits such as prescription drug coverage, dental benefits, vision care benefits and more are also available through District Council 37 - Local 2627, the union that represents employees in this title. Position is located in NYC near Madison Square Garden and Hudson Yards To Apply External applicants please visit https://a127-jobs.nyc.gov/ to apply to Job ID # 808635. Current NYC employees may apply via Employee Self Service (ESS). While all complete applications will be given consideration, only candidates selected for an interview will be contacted by FISA-OPA. Hours/Shift 35 hours Weekly/Day 9:00 AM - 5:00 PM

Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or, 2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or, 3. Education and/or experience which is equivalent to "1" or "2" above.