IT OPS Specialist

IT Ops Specialist Werkzaamheden IT Recruitment is looking for her client NATO Communications and Information Agency (NCIA) for an IT Ops Specialist. Under the direction of a project manager, team leader, or system manager, the incumbent will perform duties such as the following: - Perform implementation and maintenance of authorized software changes, related applications software and the integration/tailoring of vendor supplied components, following established procedures for quality, configuration control, testing, documentation and security; - Support the transition of systems and services to the operational environment; - Provide expeditious technical support services to the NATO Functional Area Services including emergency troubleshooting and on-site assistance (at NATO and national sites) to ensure key information systems remain operational; - Take appropriate and effective action where possible to troubleshoot hardware and/or software related problems occurring in the fielded FAS baselines, and where necessary request assistance of counterparts in other NCIA branches or in sister support agencies for solving system related problems; - Organize/Administer user help requests. Requests must be logged, solved and forwarded to the 2nd level support. The elapsed time in order to handle the requests must be monitored and priorities must be recommended to the system manager as necessary - Provide Technical Assistance. Replying to incoming requests for technical assistance from both NATO and National users on the site. The requests can cover software, data communications system and network configuration: licensing issues, and documentation, System Administration Operation and Maintenance for the FAS domain. This includes but not be limited to: - installing and configuring the operating system, application software and related components on operational FAS computers - configuring and maintaining the network of new and legacy servers - m...

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