Senior IT Business Analyst

IT Senior IT Business Analyst - CRM Location - Nootdorp, Netherlands Stage Experienced Level Time Full time Type Employee Job Description As Senior IT Business Analyst - CRM, you play a key role in shaping Fugro's global CRM landscape and revenue operations capability. You bring clarity, structure and business insight to a complex, multi-region transformation, ensuring the future CRM platform delivers harmonised processes, improved forecast accuracy and measurable business value. Acting as the link between senior stakeholders across Sales, Operations, Finance and IT, you translate business needs into a global CRM blueprint and execution roadmap. Working closely with Business Process Owners and Technology Portfolio Managers, you drive a standardised global CRM platform, allowing local configurations only where justified. Based in Nootdorp, this value-driven role sits at the heart of connecting business, IT and transformation. While Microsoft Dynamics 365 is a key strategic programme, the role also covers the broader Customer Relationship domain, including sales solutions and related systems. You will lead business analysis for a global Dynamics 365 transformation across Fugro's Marine and Land business lines, helping shape a future-fit CRM environment. Your role - You lead change management, training and adoption, and act as a role model and mentor for the wider Business Analyst team while advising C-level and senior stakeholders. - You act as trusted advisor to senior business stakeholders, Business Process Owners and senior technical stakeholders: you own the business analysis agenda, guide executive decision-making on scope and priorities, and align Sales, Operations, Finance and IT around one harmonised global direction; - You own current-state analysis and requirements gathering: supporting the mapping of end-to-end revenue lifecycles for business lines, CRM-versus-ERP ownership, handoffs and pain points, captur...

How to apply

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Contact: Nesar