Dispute Resolution
Effective Date: May 1, 2026 Version: 6.1
This policy explains what disputes we handle and what disputes we do not handle. Bookingagency.io is operated by Tara Trade International LLC, a Wyoming limited liability company doing business as The Booking Agency ("we", "us", "our").
Our role: agent and payment administrator, not a party to the service
The Booking Agency is a booking platform. Talent publish profiles, Clients search and contact Talent, and a contract for the service forms between Talent and Client. We act as agent: we facilitate the booking, collect payment from the Client, hold it, and pay the Talent after deducting our fee, as described in the Terms of Service. We are not a party to the underlying service agreement and do not perform, supply, or guarantee the work itself.
We do not:
- Broker, mediate, or arbitrate disputes about the quality, scope, or timeliness of the work itself
- Decide who is right when a project goes wrong
- Enforce the service contract between Talent and Client
Disputes we do NOT handle
The following are outside our authority and we have no power to resolve them:
- A Client is unhappy with the quality of the deliverable a Talent provided
- A Talent did not show up or deliver what was promised
- Disagreements over project scope, timeline, or revisions
- IP ownership disputes about deliverables created off-platform
For any of the above, you must resolve directly with the other party or pursue civil remedies in the appropriate jurisdiction. We strongly recommend:
- Putting any engagement in a written agreement before work begins
- Using milestones and partial payments tied to deliverables
- Consulting a local attorney for high-value engagements
Disputes we DO handle
Limited to matters between you and us directly:
- Issues with your subscription billing
- Account suspension or termination questions
- Claims that platform features did not work as documented
- Refund requests under our Refund Policy
- Cancellations, handled under the cancellation policy in the Terms of Service
- Payout issues, including delayed or missing payment to Talent
- Privacy or data protection requests under the Privacy Policy
- Reports that another user violated our Terms of Service (e.g., fraud, harassment, prohibited content)
How to raise a dispute with us
Step 1: Email us. Send the issue to [email protected] describing the problem, what resolution you want, and any supporting documentation. We respond within 5 business days and try in good faith to resolve.
Step 2: Escalation. If unresolved after 30 days, a senior reviewer takes the matter and responds within 10 business days with our final platform position.
Step 3: Arbitration. If still unresolved, any remaining claim (other than injunctive relief or small claims under $500) is resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Cheyenne, Wyoming or by videoconference at your election.
Reports of policy violations
If another user is engaging in fraud, harassment, doxxing, hate speech, or illegal activity on the platform, email [email protected] with screenshots and the user URL. We investigate reports within 5 business days and may suspend or remove accounts that violate the Terms of Service. We do not award damages or compel payment; we only enforce platform access.
Class action waiver
You and Tara Trade International LLC agree any dispute between you and us is brought in your individual capacity, not as a plaintiff or class member in any class action or representative proceeding.
Governing law
Wyoming, United States, without regard to conflict of laws principles.
EU and UK users
Users in the European Union and United Kingdom retain all rights under applicable consumer protection laws, which override the arbitration clause where required. EU residents may also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
Contact
Tara Trade International LLC
1021 E Lincolnway
Cheyenne, Wyoming 82001
United States