Dispute Resolution

Effective Date: May 1, 2026 Version: 6.1

This policy explains what disputes we handle and what disputes we do not handle. Bookingagency.io is operated by Tara Trade International LLC, a Wyoming limited liability company doing business as The Booking Agency ("we", "us", "our").

We are a discovery platform. We are not a marketplace.

The Booking Agency is an independent talent discovery platform. Talent publish profiles. Clients search and contact Talent directly. Bookings, contracts, scope, pricing, payments, and deliverables are arranged and executed entirely between the Talent and the Client. We are not a party to any booking or engagement.

We do not:

Broker, mediate, or arbitrate disputes about the work itself
Hold or escrow payments for Talent-Client engagements
Decide who is right when a project goes wrong
Refund money paid between Talent and Client
Enforce contracts between Talent and Client

Disputes we do NOT handle

The following are outside our authority and we have no power to resolve them:

A Client is unhappy with the deliverable a Talent provided
A Talent has not been paid by a Client for completed work
A Client cancelled a booking after deposits were paid
A Talent did not show up or deliver what was promised
Disagreements over project scope, timeline, or revisions
IP ownership disputes about deliverables created off-platform

For any of the above, you must resolve directly with the other party or pursue civil remedies in the appropriate jurisdiction. We strongly recommend:

Putting any engagement in a written agreement before work begins
Using milestones and partial payments tied to deliverables
Consulting a local attorney for high-value engagements

Disputes we DO handle

Limited to matters between you and us directly:

Issues with your subscription billing
Account suspension or termination questions
Claims that platform features did not work as documented
Refund requests under our Refund Policy
Privacy or data protection requests under the Privacy Policy
Reports that another user violated our Terms of Service (e.g., fraud, harassment, prohibited content)

How to raise a dispute with us

Step 1: Email us. Send the issue to hello@bookingagency.io describing the problem, what resolution you want, and any supporting documentation. We respond within 5 business days and try in good faith to resolve.

Step 2: Escalation. If unresolved after 30 days, a senior reviewer takes the matter and responds within 10 business days with our final platform position.

Step 3: Arbitration. If still unresolved, any remaining claim (other than injunctive relief or small claims under $500) is resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Cheyenne, Wyoming or by videoconference at your election.

Reports of policy violations

If another user is engaging in fraud, harassment, doxxing, hate speech, or illegal activity on the platform, email hello@bookingagency.io with screenshots and the user URL. We investigate reports within 5 business days and may suspend or remove accounts that violate the Terms of Service. We do not award damages or compel payment; we only enforce platform access.

Class action waiver

You and Tara Trade International LLC agree any dispute between you and us is brought in your individual capacity, not as a plaintiff or class member in any class action or representative proceeding.

Governing law

Wyoming, United States, without regard to conflict of laws principles.

EU and UK users

Users in the European Union and United Kingdom retain all rights under applicable consumer protection laws, which override the arbitration clause where required. EU residents may also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Contact

Tara Trade International LLC

1021 E Lincolnway

Cheyenne, Wyoming 82001

United States

hello@bookingagency.io