You will be redirected to djinni.co to apply.
Own the customer journey - from a confident launch to long-term value.
Spacebring is a Ukrainian product company backed by Google. We help coworking operators remove bottlenecks and automate bookings, billing, and daily work. Today, Spacebring powers hundreds of spaces across 55+ countries, including Kooperativ, Creative States, Diia Business, Google for Startups, Impact Hub, and many more.
We are hiring a Customer Success Specialist to join our Go-to-market team. You will guide international B2B customers through onboarding and adoption, identify risks early, and help operators get lasting value from Spacebring. This is a hands-on role for someone who enjoys solving real business problems, building trusted relationships, and turning customer insight into better product decisions.
Work format: full-time, office-based in Lviv.
What you’ll own
- Lead new-customer onboarding through online calls and email, guiding each customer through implementation and setup.
- Understand each operator’s goals and workflows, then recommend practical ways to get more value from Spacebring.
- Drive activation and adoption through proactive check-ins, customer education, and clear next steps.
- Monitor customer health, identify risks early, and coordinate action to maintain 98%+ retention across your assigned customers.
- Build strong, trusted relationships and turn successful customers into Spacebring advocates.
- Bring structured customer feedback and insights to the Product and Go-to-market teams.
What success looks like
- New customers launch with a clear plan and confidence using Spacebring’s core workflows.
- Assigned customers stay engaged, adopt the platform, and receive proactive support before issues become risks.
- At-risk customers have a clear recovery plan and timely follow-up.
- Customer feedback becomes actionable input for product and go-to-market decisions.
- Satisfied customers are willing to recommend Spacebring and share their experience.
What you bring
- 1-3 years of experience in customer success, customer support, or sales at a product company.
- Fluent spoken and written English and Ukrainian.
- Clear, confident communication and strong problem-solving skills.
- A proactive, customer-focused mindset and the ability to take ownership of outcomes.
- A structured approach to follow-up, priorities, and teamwork.
- Curiosity and the ability to learn new products, workflows, and industries quickly.
Nice to have
- Familiarity with coworking or flexible workspace operations.
- Availability to travel within Ukraine and internationally to meet customers.
- Strategic thinking and experience turning customer needs into practical recommendations.
Why join Spacebring
- Grow your career in a fast-moving product company.
- Contribute to an international B2B SaaS product used by real teams every day-and see the impact of your work.
- A role with visible impact on customer outcomes, retention, and product decisions.
- Learn from experienced teammates who are eager to share knowledge.
- A comfortable workspace in Lviv and a coworking membership.
- Enjoy occasional hybrid work with a flexible schedule.
- Take paid vacation and sick leave.
- Benefit from regular salary reviews and stock options.
- Use company-supported benefits for language learning, professional development, and the gym.
- Join team retreats, camps, offsites, and social events.
- Work from a comfortable coworking space in central Lviv.
If you want a customer-facing role where your work is visible in customer results and product progress, we’d love to meet you.