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IT Service Management Specialist Job Category: Information Technology Work Location: Hybrid Office Location: Amsterdam, NL Job Type: Full Time Job ID: 6213 At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet. Please note: We only consider candidates who are currently residing in the Netherlands. The role As a Service Management Specialist, you play a pivotal role in shaping and elevating Corbion's global IT service delivery. You are the driving force behind the design, governance, and continuous improvement of IT Service Management (ITSM) processes across the organization. In this role, your primary focus is on optimizing ITIL-based processes and ensuring a seamless end-user experience - balancing business needs, vendor performance, and platform capabilities. You will take ownership of our current ITSM platform (Topdesk) while preparing the organization for a strategic transition towards ServiceNow. You act as the linking pin between business stakeholders, internal IT teams, and external service providers, translating requirements into scalable and efficient service processes. This is a highly autonomous position with significant impact, offering the opportunity to shape the future of IT service delivery within a global organization. Key Responsibilities - Own and continuously improve ITIL-aligned processes such as Incident, Problem, Change, and Service Request Management - Act as functional owner of the ITSM platform (currently Topdesk), ensuring workflows, automation, and integrations support business needs - Drive the preparation and implementation of a future migration to ServiceNow, ensuring processes are optimized before and after transition - Collaborate with external partners (e.g. service desk and infrastructure vendors) and ensure delivery against SLAs, KPIs, and XLAs - Act as primary escalation point and challenge vendors on service q...
How to apply
Online application form,Telephone Tel: +31205906911
