Professional Services Project Manager

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Location: Singapore

Position Overview
We are seeking a highly motivated and experienced Project Manager for our Professional Services team, responsible for leading the management and execution of the migration and implementation of Cloudflare solutions. This role requires a strong focus on project management, customer satisfaction, on time completion of projects, leading the team that provide technical consulting, implementation, and support services to customers.

The ideal candidate should have a strong background in professional services, SaaS industry experience, program/project management, and customer relationship management. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.

Responsibilities

• Project manage a team of professionals that provide technical consulting, implementation, and support services to customers.
• Establish and maintain relationships with key customers, partners, and vendors to drive customer satisfaction.
• Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet customer expectations.
• Develop and implement processes and methodologies that improve the efficiency and effectiveness of professional services delivery.
• Support development of proposals for Services engagements from inception through delivery for new and upgraded services
• Resolving conflict between the proposal team and other organisational units in a satisfactory manner, including engaging management as necessary
• Collaborate with internal and external stakeholders to ensure a seamless project delivery.
• Collect feedback and document lessons learned from completed engagements for continuous improvement.This role will be responsible for adding efficiency to our operations and enabling us to move faster and more efficiently
• Creating internal guides and external customer-facing assets that support successful Project execution.
• Developing and delivering change management planning in support of new processes and frameworks.
• Gathering valuable feedback from Executives and Account Teams that drives continuous improvement
• Understanding and demonstrating your ability to successfully launch Projects at scale, with minimal hands-on guidance, that serves both our growing CS team as well as a large global customer base.

Desired Skills

• Strong communication, interpersonal, teamwork, and organisational skills with superior verbal and written communication skills
• Proven ability to consistently and positively contribute in a high-paced, changing work environment with the ability to prioritise multiple functions and tasks and manage work time efficiently
• Self-directed, detail-oriented problem-solver with a burning desire to contribute to the organization's reputation and success
• Strong analytical skills including data analysis and presentation
• Strong project management skills that can help identify and solve problems quickly with minimal management guidance.
• Leadership skills that help you lead the Project without help or support from other members of the team.
• Ability to manage several competing priorities and stakeholders while building excellent cross-functional relationships.
• Ability to engage up and down the organization (including SVP+) with confidence, poise, and gravitas.
• Highly organised and self-motivated to create and execute Project deliverables.
• Comfort in the ambiguity of changing priorities and flexibility to new ideas within a fast-paced environment.
• Strong attention to detail and craftsmanship, with a knack for prioritisation and scoping
• Excellence in developing processes to enable teams to fulfil relevant needs and deliverables.
• Exceptional written and interpersonal communication skills.

Qualifications

• Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact Projects.
• Excellent spoken and written communication as well as receptive listening skills with the ability to present to different audiences.
• Must be highly organised and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines
• Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
• Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.