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PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.
We are looking for a detail-oriented and analytical Technical Writer. In this role, you'll transform complex business and technical requirements into clear, structured documentation that drives product development and supports internal teams. You'll work closely with stakeholders to document product requirements, eliminate ambiguity and ensure every feature is thoroughly documented. The ideal candidate is naturally curious, enjoys diving into technical details and believes that high-quality documentation is essential to building great products
Responsibilities:
Document business and technical requirements for existing and new product functionality
Analyse, clarify and document functional and non-functional requirements for IT team
Create and maintain product specifications, user stories, acceptance criteria, process documentation and technical guides
Maintain and continuously improve internal product documentation
Collaborate closely with Product, IT and Stakeholders throughout the product development lifecycle
Identify documentation gaps and inconsistencies
Ensure documentation remains accurate and up to date as products evolve
Contribute to documentation standards, processes and best practices
Requirements:
2+ years of experience as a Technical Writer, Business Analyst, Product Analyst or in a similar role within a fintech environment: EMI, PSPs, Banks or SaaS companies
Proven experience analysing and documenting business and technical requirements
Exceptional attention to detail and the ability to organise complex information into clear, structured documentation
Experience writing functional specifications, user stories, acceptance criteria, process flows and technical documentation
Hands-on experience with API documentation and testing tools
Experience working with Jira and Confluence
Strong communication skills with the confidence to challenge unclear or incomplete requirements
B2+ level of English
Nice to have:
Understanding of payment processing, transaction lifecycles, KYB and AML processes
Familiarity with AI tools and their application to documentation workflows
Basic understanding of software development processes
- Own your work with no excuses.
- Take initiative and act before being told.
- Deliver results that make a real impact.
- Solve problems quickly with practical solutions.
- Annual Learning & Development Budget - invest in your growth with dedicated funds for courses, training, and certifications.
- Regular Performance Reviews Based on KPIs - for your professional growth.
- Transparent career growth - with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
- Innovation Financial Rewards - share your ideas through our PayDo Ideas Hub and earn extra bonuses.
