Alfe Terante

About

Alfe Terante is a results-driven Operations Leader and Customer Service Specialist with five years of diverse experience across the airline, retail, and tech industries. Known for his technical agility and leadership, Alfe most recently served as a Floor Support Lead for a premium retail campaign, where he acted as the primary resource for a large team, resolving real-time operational bottlenecks and maintaining luxury service standards during peak periods. Throughout his career, Alfe has developed a multifaceted skill set: Aviation Expertise: As an Airline Reservation Specialist, he mastered complex flight modifications, inventory management, and international compliance using specialized tools like Skyspeed. Fintech & Dispute Resolution: During his tenure at Concentrix, he managed high-volume omnichannel support, specifically investigating billing disputes and fraud claims through Einstein 360/Salesforce. Technical & Sales Excellence: At Transcom, Alfe demonstrated his versatility by combining remote technical diagnosis with high-impact sales and retention strategies, consistently hitting targets while preventing account cancellations. Alfe holds a Bachelor of Science and Technology in Automotive from Carlos Hilado Memorial State University. He is highly proficient in a wide array of CRM and communication tools, including Salesforce, Microsoft Dynamics, JIRA, and Slack, allowing him to streamline workflows and drive efficiency in any digital environment.