At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries - from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin - trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!
About the role
As a Tier 2 Customer Success Manager (CSM), you will drive adoption, retention, and growth across a larger portfolio of Enterprise accounts (below €3K MRR each), using a scalable and standardized approach. You will bring organization, efficiency, and a strong customer-relationship mindset to manage volume without sacrificing quality of service. This is a scaled / low-touch Customer Success model: you will be responsible for a portfolio of roughly 60-75 accounts, generating around €1.5M in ARR, and your success will be measured by portfolio-wide adoption, retention, and satisfaction.
