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Overview
Join SupportYourApp as an Account Manager and take ownership of a key client relationship, navigating complex client expectations and driving constructive conversations. The role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments.
Requirements
- Fluency in English (C1:C2)
- 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry
- Proven experience managing 10+ direct reports
- Excellent communication, presentation, negotiation, and conflict-resolution skills
- Strong analytical and problem-solving mindset with a strategic approach to account growth
- Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach
- Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar
- Familiarity with task and time-management tools (Jira, Asana, Monday, etc.)
- Passion for people, technology, and continuous improvement
Benefits & Compensation
- Providing services during business hours
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- Culture built on trust, with no time-tracking requirements
Originally posted on Himalayas
About the Role
Join SupportYourApp as an Account Manager and take ownership of a key client relationship, navigating complex client expectations and driving constructive conversations. The role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure enviro
Requirements
- Fluency in English (C1–C2) - 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry - Proven experience managing 10+ direct reports - Excellent communication, presentation, negotiation, and conflict-resolution skills - Strong analytical and problem-solving mindset with a strategic approach to account growth - Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach - Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar - Familiarity with task and time-management tools (Jira, Asana, Monday, etc.) - Passion for people, technology, and continuous improvement
