Remote- full time- Posted July 23, 2026- via djinni.co
You will be redirected to djinni.co to apply.
We are looking for a proactive and strategic Account Manager to join Dinarys GmbH and drive long-term client success. In this role, you will own client relationships end-to-end during the delivery phase, ensuring transparency, growth, and high-quality service.
You’ll act as the key bridge between clients, delivery teams, and internal stakeholders-balancing operational excellence with strategic account development.
Key Responsibilities:
- Own and manage client relationships during the delivery phase
- Ensure clear and structured reporting to stakeholders
- Handle escalations and resolve issues in a timely manner
- Identify and drive upsell opportunities within existing accounts
- Develop account growth plans, highlighting risks and blockers
- Collaborate closely with Solution/Delivery teams to ensure alignment
- Contribute to and execute account strategy
- Maintain strong proactive communication with clients
- Manage legal and contractual processes:
- Preparation and coordination of documentation
- Ownership of signatures and approvals
- Responsibility for Statements of Work (SoW) and contracts during delivery
- Support marketing initiatives:
- Work with clients to collect testimonials and reviews on platforms
Strengthen client advocacy and brand presence
Requirements:
- Proven experience as an Account Manager / Customer Success Manager / Project Manager in IT or digital services
- Strong experience managing clients during delivery phases
- Experience with contracts, SoW, and legal documentation processes
- Demonstrated ability to upsell and grow accounts
- Strong stakeholder management and communication skills
High level of proactivity and ownership
Languages:
- English - B2+
Ukrainian - native speaker
Nice to Have:
- Experience working with distributed teams
Background in eCommerce / digital product development
What We Offer:
- Opportunity to work with international clients and complex digital products
- High level of ownership and impact on business growth
- Collaborative and transparent work environment
