You will be redirected to djinni.co to apply.
We are seeking a structured and proactive Client Engagement Manager to serve as a vital support pillar for our pre-sales operations and customer engagement workflows.
In this role, you will manage pre-sale workstreams, coordinate cross-functional teams, and ensure every prospect receives a high-quality, professional, and well-organized discovery experience. Your primary goal is to ensure that every engagement follows a clear, structured process from initial contact to final proposal.
Key Responsibilities:
- Customer Engagement Scoring and Prioritization: Evaluate inbound opportunities using established criteria to ensure optimal resource allocation.
- Process Governance and Compliance: Ensure that pre-sales and discovery processes are strictly followed across the entire team.
- Information Management: Create and maintain structured shared folders for all engagement files, ensuring clear version control and easy access for all stakeholders.
- Pre-Sales Team Coordination: Act as the central point for pre-sales activities by scheduling meetings, coordinating between technical and sales teams, and tracking deliverables to ensure deadlines are met.
- Risk Identification and Escalation: Identify potential customer, commercial, or technical risks early in the pre-sales phase and escalate them to the Lead with clear context.
- Presentation and Proposal Development: Prepare clear, client-ready presentations and proposals while maintaining consistent branding, messaging, and formatting.
- Quote and Commercial Support: Assist in preparing quotes, verifying commercial assumptions, and ensuring financial accuracy within proposals.
Requirements:
- Minimum 2+ years of experience in IT services delivery or project management.
- Previous experience as a Business Analyst (BA), Project Manager (PM), or Engagement Manager.
- Strong understanding of IT services delivery models and outsourcing engagement structures.
- Proficient in business English (written and verbal) with excellent professional communication skills.
- Superior organizational abilities and project management expertise.
- Analytical mindset with the ability to assess client needs and identify appropriate solutions.
- Proactive problem-solving skills with a focus on risk management.
Will be a plus:
- Background in Sales or Business Development.
- Hands-on experience with project management tools and CRM systems.
- Experience managing and preparing formal proposals (RFPs, estimates, high-level presentations).
- Familiarity with specialized proposal and presentation software.
Stages:
1. Call with Recruiter
2. Technical Interview
3. Final Interview with Co-founder
*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team
