PolandPL- full time- Posted April 16, 2026- via aggregated
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Customer Service Specialist with Italian, French or German
For our client - an international company in the fintech sector - we are looking for Spanish and Italian speakers to join their Customer Service department.
Responsibilities:
- Respond promptly and professionally to inbound calls and emails from Italian OR Spanish-speaking customers regarding their transactions, needs, or issues.
- Listen actively to customers, empathize with their concerns, and provide practical solutions.
- Build and maintain strong relationships with customers and colleagues based on trust and reliability.
- Utilize company software and tools effectively to assist customers and maintain accurate records.
- Adhere to departmental metrics and goals while consistently delivering excellent customer service.
- Make appropriate product or service recommendations to customers based on their needs.
Benefits:
- Language courses on the eTutor platform
- Udemy e-learning platform - the scope of the learning path
- Medical care package at Luxmed for the employee and family with the ‘Freedom of Treatment’ service
- Life insurance
- Multisport card
- Christmas gifts
- Subsidised glasses up to PLN 1000
- Co-financing of kindergartens
- Integration activities - ping pong in the office, board games, volunteer projects
