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Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.
We work with payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more. Today, Corefy supports 600+ payment methods and helps clients worldwide manage complex payment flows.
We’re looking for a Customer/Technical Support Specialist who combines client communication with real technical troubleshooting 🚀
👤Who we’re looking for:
- Technical support background - 1+ year of experience in Customer/Technical Support, L1/L2 Support, System Administration, or a similar client-facing technical role, preferably in a B2B environment.
- API experience - you understand REST API basics and have hands-on experience with Postman or similar tools.
- SQL skills - you can write basic SQL queries to check and verify data.
- Troubleshooting mindset - you’re comfortable working with logs, IDs, errors, and technical details to understand the root cause.
- Clear communication - strong English skills, Intermediate or higher, to communicate with global clients in a clear, professional, and structured way.
- Ownership & calmness - you stay focused when cases are urgent, collect the needed context, keep clients updated, and follow the issue until there is a clear resolution or next step
- FinTech curiosity - you’re interested in how online payments work: from authorization flows and declined transactions to callbacks, payouts, refunds, and provider responses.
🖇What you’ll do:
- Investigate client cases - handle requests related to payments, integrations, dashboards, reports, and platform behavior.
- Work with API and SQL - analyze requests, reproduce issues in Postman, and check data in the database.
- Analyze logs - trace requests, identify errors, and understand possible root causes.
- Collaborate with teams - work with Dev, QA, DevOps, Integration, Account, and Customer Success teams on escalations.
- Support incidents - take part in incident management and alert-based support.
- Improve team knowledge - document cases, workarounds, and useful findings.
📌 Hiring process: HR Interview → Interview with Lead → Interview with the Head of Department → Interview with the CEO → Offer 🎊
💼 What we offer:
🔹Career and Growth with Corefy:
- Income in foreign currency + timely tax compensation.
- Improve your hard skills while working with a Ukrainian high-load PayTech product.
- Opportunity to bring ambitious ideas to life directly with Lead/Head/C-level.
- Our open-door policy encourages direct communication with top management.
- Access to Corefy Academy and compensation for external learning.
🔹An Environment That Drives You:
- Your solutions won’t stay “on the shelf” - they’ll go into production.
- Space for change: we support initiative and creativity.
- Team events, important milestones, and holidays - we celebrate together.
🔹Comfortable Working Conditions:
- 8-hour working day, in-house or remote. 20 vacation days, 10 sick days, flexible working hours, and days off on major public holidays.
- Access to psychologist consultations.
- Office breakfasts for a good start to the day.
- Equipment of your choice - MacBook or Linux-based laptop for comfortable work.
✨Ready to build your career in PayTech with a Ukrainian product company trusted by clients worldwide?
Send us your CV - we’d love to meet you! 📩
