Domain Support Specialist

We are looking for a Domain Abuse & Compliance Specialist to help manage abuse-related processes, domain operations, and communication with infrastructure providers.

What You'll Do

• Handle abuse complaints, including DMCA, copyright, trademark, and other related requests.
• Communicate with domain registrars, hosting providers, CDNs, and other platforms.
• Manage cases from initial review through resolution.
• Monitor domain status, reputation, and potential risks.
• Investigate issues, blocks, complaints, and takedown requests.
• Recommend and implement measures to reduce the risk of future complaints and restrictions.
• Maintain accurate records, documentation, and internal tracking systems.
• Identify opportunities to automate routine workflows and leverage AI tools to improve efficiency.

What We're Looking For

• Understanding of domain infrastructure, including DNS, WHOIS, registrars, hosting providers, and CDNs.
• Strong analytical and problem-solving skills.
• Ability to manage multiple cases and priorities simultaneously.
• High attention to detail and a structured approach to documentation.
• Persistence and creativity when dealing with complex or unusual situations.
• Experience using AI tools as part of your daily workflow and automating repetitive tasks.
• Good written English for working with policies, documentation, and professional correspondence.

Nice to Have

• Experience working in Abuse, Compliance, Trust & Safety, or related teams.
• Experience with registrars, hosting providers, CDNs, cybersecurity, or infrastructure-related companies.
• Hands-on experience handling DMCA notices, copyright claims, trademark disputes, or other abuse-related processes.
• Understanding of SEO, affiliate marketing, or digital publishing environments.

What We Offer

• Competitive salary linked to the exchange rate.
• Fully remote work environment.
• Flexible working schedule.
• Medical insurance.
• Paid vacation and sick leave.
• Learning and professional development support.
• Opportunity to work on international projects.
• A fast-moving environment with minimal bureaucracy.
• A team that actively embraces AI and automation.
• Real ownership, autonomy, and the ability to influence processes and decision-making.