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Dynamics 365 Technical Product Owner
📍 Kraków | Hybrid (2 days per week from the office)
💼 B2B | 190-230 PLN/h
We are looking for a Dynamics 365 Technical Product Owner to join a global technology team responsible for the Digital Query Management (DQM) platform - a strategic solution built on Microsoft Dynamics 365, supporting thousands of users across 30+ countries. You will shape the product vision, drive the roadmap, and lead the design and delivery of D365 Customer Service & Marketing solutions.
What you will be doing:
• Build and own the product vision, roadmap and backlog for DQM on Dynamics 365
• Collaborate with business stakeholders and functional analysts to gather requirements
• Translate business needs into scalable technical solutions within Dynamics 365
• Lead design discussions and provide guidance on native vs. custom capabilities
• Support implementation, configuration and customisation of D365 modules
• Prepare functional design documentation, including specs for integrations and data migration
• Work closely with engineering teams to deliver high‑quality CRM features
• Communicate complex technical topics to both technical and non‑technical audiences
• Contribute to continuous improvement of processes, tooling and platform capabilities
