Head of Payments

We are looking for a Head of Payments to own our payment strategy end-to-end - building resilient infrastructure, maximizing approval rates, and controlling risk across LatAm (Colombia and Mexico).

This role is a great fit if you:

• Have at least 3 years of experience specifically in iGaming/gambling
• Have hands-on experience with technical PSP integration (API), routing configuration, and orchestration - this requires applied technical expertise, not just managerial skills
• Have experience independently managing the contracting process with PSPs, including KYC/KYB procedures
• Have a proven track record of increasing approval rates at a previous job
• Have in-depth knowledge of local payment methods, provider rates, and market benchmarks for approval rates in LatAm
• Have experience in commercial negotiations with PSPs (improving rate terms)

What we expect from you during our collaboration:
 

1) Integrations - Technical onboarding of PSPs:

• PSP integration (LatAm)
• Testing payment methods, configuring routing and orchestration across multiple providers
• Optimizing existing integrations (DF flow / redirect flow for specific cardholders and issuers)
• Analysis and comparison of rates/fees for local payment methods
• Selection of the optimal payment method for different player segments (by issuing bank, deposit amount, payment history) to maximize the user approval rate

2) Legal onboarding of PSPs:

• Formalization of the partnership through contracts, completion of KYC/KYB
• Negotiations with providers, improving partnership terms
• Search for new PSP partners in LatAm markets

3) Payment operations efficiency:

• Monitoring and optimization of payment conversion (approval rate, market benchmarks)
• Continuous monitoring of payment processing, prompt resolution of technical issues
• Analysis of competitors’ payment methods and terms

4) Strategy and Revenue Growth:

• Defining a payment strategy as part of overall growth (impact on revenue, LTV)
• Tracking key metrics (approval rate, withdrawal success rate, chargeback rate) and improving them based on data
• Optimizing the deposit funnel: retry and cascading (automatic redirection to a backup PSP if the primary one fails)

5) Risk Control and Cost Management:

• Monitoring and preventing fraud
• Controlling chargeback/refund rates as a limiting factor for growth
• Balancing scaling with risk metrics
• Optimizing payment processing costs (PSP fees, routing)
• Accountability for payment margin within the product’s unit economics

What we offer:

• 24 days of vacation + days off
• Remote work - choose any corner of the world to “be with us”
• Support for your learning and professional development through external courses and educational activities (conferences, webinars, etc.)
• Benefit Café: reimbursement for sports activities, English language courses, and mental health support
• Health insurance
• Financial support during difficult life situations-we understand that this is an extremely challenging time for every Ukrainian, so we’re here for you not only on the “good days” but also on the “tough ones.”
• Employee referral program. The opportunity to directly influence business development and hiring strategy at a rapidly growing international company.

Hiring process:
Recruiter interview → Interview with CEO → Reference check →  Job Offer.