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Location: Łódź
Office attendance: Mostly on-site (occasional remote work possible)
Type of contract: B2B or Employment contract
About your future employer:
Our Client is a Polish provider of call center and customer service solutions, supporting well-known local brands. The company focuses on stable operations, service quality, and long-term client cooperation. The working environment is practical and operational, with clear processes and realistic expectations.
Operations Manager - Call Center
As an Operations Manager - Call Center, you will be responsible for managing daily operations and ensuring smooth service delivery. This role is well-suited for candidates with solid experience in call center operations who prefer a hands-on, operational position with direct impact on team performance and service quality.
We offer:
- Stable cooperation: Employment contract or B2B
- Quarterly bonus scheme
- Flexible working hours
- Training programs, workshops, funded courses and free English classes
- Private medical care, life insurance, MultiSport card
- Internal promotions and real development opportunities
- Comfortable office environment
- Company events, referral program, and well-being initiatives
