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This role combines DevOps, AI customer support automation, IT security, and hands-on 2nd-level support into one broad position within our technology team. The main challenge is to fully transform our 1st-level support into an AI-driven model - moving from human-handled support to autonomous AI agents, with human experts focusing exclusively on complex 2nd-level topics. You will play a key role in building, shaping, and continuously improving this AI-first support environment while ensuring stability, security, and smooth daily operations.
Once the AI support model is successfully established, DevOps responsibilities will gradually become a larger part of the day-to-day work, with increasing focus on automation, infrastructure operations, and platform reliability. The experience gained with AI agents can later be applied to customer implementation projects or by mentoring our product development teams, where AI is already widely used - and where even more AI-driven initiatives are planned across the company.
