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About the Role
We are seeking a results-driven Systems Engineer with solid experience across on-premises and cloud environments, backup and recovery solutions, and Microsoft 365 administration. The ideal candidate is proactive, self-motivated, and committed to continuous learning - including independently pursuing relevant certifications, licensing, and training to stay current with evolving technologies.
Key Responsibilities
- Investigate and resolve client issues received through the internal ticketing system in a timely and effective manner.
- Manage Citrix infrastructure connecting to VDI and Terminal Server environments.
- Administer and maintain enterprise devices and servers, including software updates, system configurations, and ongoing maintenance.
- Manage Microsoft 365 infrastructure including Exchange Online, SharePoint, Active Directory, Teams, and related services.
- Develop, document, and maintain Group Policy settings aligned with organizational security standards.
- Create and update IT procedures, standards, and operational documentation as required.
- Execute backup and recovery operations for critical organizational systems and services in compliance with defined recovery objectives; document all actions and resolutions thoroughly.
- Maintain comprehensive infrastructure documentation including configuration guides and disaster recovery plans.
Requirements & Qualifications
- Proven experience managing and maintaining complex IT infrastructure systems.
- Strong proficiency in configuring, deploying, and troubleshooting servers, networks, and storage devices.
- Active Directory administration: user/group management, Group Policy, and domain controller configuration.
Microsoft 365 administration, including: Managing Exchange Online mailboxes, distribution groups, shared mailboxes, and mail flow rules.
Administering SharePoint Online sites, permissions, and document libraries.
Managing Teams environments including policies, channels, and guest access.
Handling user lifecycle in Microsoft 365: provisioning, licensing, and deprovisioning.
Configuring and maintaining Microsoft Entra ID (Azure AD) including conditional access and MFA.- Monitoring and responding to alerts via the Microsoft 365 Admin Center and Security & Compliance portal.
- Solid hands-on experience with backup and disaster recovery procedures to ensure data integrity and minimize downtime.
Skilled in monitoring system performance, identifying bottlenecks, and implementing optimization strategies.
Technologies
- Operating Systems: Windows Server and Windows environments; Linux familiarity is a plus.
- Virtualization: Hyper-V, VMware.
- Cloud Platforms: Azure (preferred), AWS.
- Scripting: PowerShell ; Bash is a plus.
- Familiarity with Web Application Firewall (WAF) technologies.
Professional Attributes
- Self-motivated and willing to independently pursue certifications, licensing, and training relevant to the role.
- Strong written and verbal communication skills in English (intermediate level or above).
- Ability to produce clear, accurate documentation, procedures, and troubleshooting guides.
Effective collaborator with cross-functional teams and end-users.
Detail-oriented with a structured, methodical approach to problem-solving.
Nice to Have
- Familiarity with Barracuda Email Gateway for spam filtering, email security, and data protection.
- Experience implementing and managing firewall and intrusion detection systems.
- Active Microsoft certifications (e.g., MS-102, AZ-104, AZ-800) or willingness to obtain them.
