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Technical Support Specialist - Join the Future of FinTech with Crassula
Crassula is a SaaS platform powering mid-sized fintech companies, enabling them to build neobanks, crypto banks, wallets, and payment solutions with speed and ease.
At our core, we started with a simple but powerful vision-to provide a fast, seamless, and feature-rich technological foundation for launching fintech projects. Today, that vision has become a reality, trusted by industry leaders who rely on our solutions for their success.
Your Role
As a Technical Support Specialist, you’ll play a key role in ensuring a seamless experience for our clients. You’ll be their go-to expert for technical challenges, helping them navigate and resolve issues efficiently.
🔹 Troubleshoot technical issues and identify solutions.
🔹 Diagnose & resolve software and system faults.
🔹 Engage with customers to understand and resolve technical concerns.
🔹 Provide clear, timely, and accurate feedback to clients.
🔹 Document procedures to assist clients and improve support efficiency.
🔹 Manage multiple support cases, ensuring quality service at all times.
What You Bring
To thrive in this role, you should have:
✅ Technical expertise:
- Degree in Computer Science, Information Systems, or a related field.
- Experience working with REST APIs.
- Familiarity with helpdesk tools (e.g., Jira).
- Proficiency in Linux operating systems.
- Prior Helpdesk or IT support experience.
- FinTech experience is a big plus!
✅ Soft skills that make a difference:
- Detail-oriented with strong problem-solving abilities.
- Excellent communication skills-clear, concise, and customer-friendly.
- Fluent English (upper-intermediate or higher).
- A customer-first mindset with a proactive approach to issue resolution.
Why Join Crassula?
Flexibility: Work remotely or from our offices in Riga or Larnaca.
Career Growth: We invest in our people’s learning & development. Innovation: Be part of a fast-growing international fintech company.
Recognition: Join an award-winning team making an impact.
Work Environment: A professional yet friendly atmosphere where your work truly matters.
Ready to be part of a company that’s redefining fintech? Apply now and let’s shape the future together!
