You will be redirected to djinni.co to apply.
We are looking for a customer-focused VIP Customer Support Specialist to build and maintain strong relationships with our high-value customers. In this role, you will deliver a premium customer experience by providing personalized, efficient, and solution-oriented support. You will collaborate with cross-functional teams to ensure customer satisfaction, resolve complex inquiries, and contribute to long-term customer loyalty.
Job responsibilities
- Serve as the primary point of contact for VIP customers, providing personalized support via email, chat, and phone.
- Build long-term relationships with customers by understanding their preferences, behaviors, and individual needs.
- Resolve customer inquiries and issues promptly while maintaining a high level of professionalism and customer satisfaction.
- Collaborate with internal teams (Marketing, Product, Payments, Operations, etc.) to address customer needs and deliver tailored solutions.
- Monitor customer activity and engagement to identify opportunities for improving retention and overall experience.
- Stay up to date with company products, services, promotions, and industry best practices.
- Support the planning and execution of exclusive customer campaigns, events, and loyalty initiatives.
- Share customer feedback and insights to help improve internal processes, products, and the overall customer experience.
Experience
- 1+ years of experience in Customer Support, Account Management, Customer Success, or a similar client-facing role.
Language Skills
- Fluent English (additional languages are an advantage).
Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Experience working with CRM platforms and customer support tools.
What We Offer
- Fully remote work format.
- Access to educational resources and professional development programs.
- A supportive team and exciting professional challenges.
- 20 working days of paid vacation per year.
- Paid sick leave and medical benefits.
- Corporate events and regular team gatherings.
About the Role
We are looking for a customer-focused VIP Customer Support Specialist to build and maintain strong relationships with our high-value customers. In this role, you will deliver a premium customer experience by providing personalized, efficient, and solution-oriented support. You will collaborate with
